Complaint desk

A complaint is a row with a person, a place, and the words they used.

Someone owns it. An unowned row stays at the top.

The state moves from open to waiting to closed. Closed needs a note.

The same person calling again is the same row's history, not a brand new silence.

A branch sees its own open list. The centre sees what has sat too long.

A promise of a visit or a replacement is a date on the row.

The evening count is opened, closed, and still waiting.

A new agent can take a complaint and see the last note.

The desk does not hide a complaint by renaming it. The words stay.

Staff learn it as a list with an owner. That is the whole job of the first screen.