What happens to a message you send.

SoftzenX is the studio that publishes this website. When this policy says “we”, it means the people at SoftzenX who read enquiries and reply to them.

The site is a public introduction to the work: services, industries, reference screens, and a way to leave a name and a phone number. It is not the software we later build for a client.

If a message you sent is wrong, or you want it removed, write to hello@softzenx.com. We reply to the address you write from, so we know the request is yours.

This policy covers two things: a visit to the public pages, and a submission through the Get in touch form on the homepage or on the contact page.

It also covers an email you send to the address on the site, and a WhatsApp or Telegram conversation you start from a link we publish. Once you are on WhatsApp, Telegram, or in your own mail app, that service’s rules apply as well as ours.

A system we later design for a school, a station, a dealer, a clinic, or a shop is a different matter. Fees, attendance, challans, stock, and staff records inside that system are covered by the written agreement for that project. This page does not govern those records.

The form asks for five things: your name, a phone number, an email address, a country, and the kind of software you want. The kinds include apps, web, automation, AI assistants, APIs, social insights, or a note that you are not sure yet.

Country is filled in for you when we can tell where the visit is coming from. On a hosted copy of the site that signal is the network location supplied by the host. When that signal is missing, the browser time zone is used instead, so a visit from India is offered India. You can open the list and choose a different country before you send.

We do not ask the browser for GPS, and the form does not request a location permission. We do not ask for a password, a payment card, a national identity number, or a copy of a document.

A hidden field sits on the form for automated submissions. A person using the page does not see it. If that field arrives with text in it, we treat the submission as junk and we do not save the row.

We use the details for the reason you sent them. Someone from the studio reads the row, calls the number you left, or writes to the email, and talks about the desk you described.

The kind of software you chose helps us open the right conversation. A school and a gas dealer do not start in the same place, and the country tells us which number format and which working day to expect.

We do not sell the details. We do not rent them. We do not add the address to an advertising list, and we do not use the form to build a profile for ads on other sites.

If you write again, we may look up the earlier row so we do not ask you to repeat the same facts. That is the whole of the use.

An accepted submission is emailed to the studio: name, phone, email, country, the software you chose, and the time it was sent.

The same fields are appended to a private file on the server, one folder above the public website. That file is not a page of the site, and it is not committed into the public source.

People who answer enquiries can read the rows. They are not shown on any page of the site, and they are not embedded in a screenshot, a case study, or a reference screen.

The host that serves the site can see ordinary traffic, because the pages travel through their network. The host also carries the mail the form sends, so the studio can read it.

We do not pass the form to a marketing platform, a data broker, or an advertising network.

If you click a mail link, a WhatsApp link, or a Telegram link, you leave this site and the message is then handled by that service as well. We still treat what you sent us as an enquiry, under this policy.

We would disclose a row if the law required it, and we would keep that disclosure as narrow as the request allows. We do not volunteer the list.

The host may keep ordinary server logs: the page you requested, the time, a browser type, the language of the browser, and the network address used to reach the server.

Those logs tell us whether the site is up, which pages are slow, and whether a request failed. They are not joined to the form to build a marketing profile, and they are not sold.

A log is kept for as long as the host’s normal retention allows, which is typically a short operational window, and then it ages out.

This site does not set advertising cookies, and it does not drop a tracker in order to follow you across other websites.

It does not ask you to create an account, choose a password, or sign in. There is no member area on the public site.

If the host uses a strictly necessary cookie so the page can be delivered, that cookie is part of running the site. It is not an advertising cookie, and you are not asked to accept a banner of partners.

Access to the enquiry rows is limited to the people who answer them. The private file sits outside the public website, and the mail goes to the studio address printed on the contact page.

No method of storage is perfect. We keep the collection small on purpose, so a form row is a name and a way to reach you, not a file of documents.

If we learn that an enquiry list has been exposed, we will write to the addresses in that list when we have them, and we will say what happened in plain words.

We keep a message while the conversation is open: the first reply, the call, and the notes that belong to that thread.

After the conversation has gone quiet, we keep the row for a short further period so we can find it if you write again and so we can show what was agreed in the early emails. A reasonable reading of that period is the rest of the working year, unless you ask us to delete it sooner.

Server logs follow the host’s own schedule, which is separate from the form and usually shorter.

A row we refused because the hidden field was filled is not kept.

You can ask what we hold about you, ask for a correction, or ask for the row to be deleted. Write to hello@softzenx.com from the address you want us to trust, and name the phone number you left if you still have it.

We will look up the matching rows and reply. If we need one more detail to avoid deleting the wrong person, we will ask for that detail and nothing broader.

A correction replaces the field you name. A deletion removes the form row. A mail that already sits in an ordinary inbox may remain there as correspondence, and you can ask us to delete that thread as well.

We do not charge for a straightforward request. If a request is repeated in a way that is clearly automatic, we may ask you to write once, in your own words.

The site is written for people who run an operation: a school office, a station, a dealer, a clinic, a shop. The reader we have in mind is the person who can decide to commission software.

The form is not there for a child to fill, and we do not knowingly keep a row sent by a child. If you believe a child has sent one, write to us and we will delete it.

If this page changes, the date at the top changes with it. The current date is 27 October 2026.

A change describes how the public site behaves from that date. It does not rewrite the agreement for a client system that already has its own contract.

The previous wording is replaced on this page. We do not keep a public archive of older drafts here. If you need the wording that was up when you wrote to us, ask and we will send what we still have.